life:) translates the call-centre in Global Bilgi

The operator of a mobile communication life:) declares cooperation with company Global Bilgi, one of leading Turkish providers of services of the call-centre. To render services life:), Global Bilgi opens office in Ukraine.

Aspiring to raise quality and to diversify services of the call-centre for the subscribers, life:) has made the unique decision – for the first time in the market the large national GSM-operator involves the external specialised company for maintenance of work of the call-centre.

Since December,1st, 2008 the call-centre life:) the branch of company Global Bilgi created in Ukraine will operate. Under the agreement with Global Bilgi life:) will translate all employees of the call-centre and the accompanying equipment in novosozdannyiy the centre. Global Bilgi will be responsible for work of the call-centres in Kiev and Dnepropetrovsk.

Global Bilgi is a part of group Turkcell and one of leading providers of the call-centres in Turkey, occupying 51 % of the market. In company Global Bilgi created in 1999 it is occupied more than 6000 employees in 9 cities of Turkey. Since December, 1st, 2008 Global Bilgi will add to this list of 2 new cities in Ukraine. Cooperation between life:) and Global Bilgi will promote also to creation of new workplaces in the Ukrainian market.

The main chief executive life:) Tansu Een has noted: «life:) aspires to give to the subscribers the best decisions on service. With a view of improvement of quality and a variety of services of the call-centre we have made decision to involve the specialised provider. We expect, that this decision will lift experience of our subscribers on new level and will allow us to create and realise concept of granting of services of the call-centre absolutely new in the market».

Bahadyir Pekkan, general director Global Bilgi, has in turn declared: «We are glad to expand the business on the market of Ukraine and, starting to work with such big client, as life:), we see the big prospects for development of services of the call-centre. Being the leading international company on granting of decisions on management of relations with clients and call-centre services, we expect, that we become the competitive participant of the market offering flexible, high-quality and favourable decisions to many clients». As he said, Ukraine becomes a push for an exit on the international market.