Cisco and IBM expand possibilities of bank service

In addition to the modular face-to-face decisions let out in November, 2007 for retail banks of company Cisco and IBM have presented two new decisions which will expand possibilities of bank service.

These decisions will help the banks working with physical persons, more effectively to use the experts for direct dialogue with clients irrespective of where these experts are also what channels use for communication: phone, the Internet, transmission media of video or telepresence, etc.

Financial institutions all co-operate with clientele, offering the personalised modern products and services which are is better adapted for varying financial requirements of clients more closely. Banks aspire to use such technologies and IT Architecture which could improve business processes for the purpose of optimisation of interaction with the client irrespective of, during what time of days and on what channel he addresses in bank.

The first of mentioned above decisions - Cisco TelePresenceTM For Banking allows to organise virtual personal contact with clients worldwide. Thus, necessity for trips disappears, that, in turn, provides economy of time and means, and also promotes reduction of emissions of dioxide of carbon.

Advantages of decision Cisco TelePresence allow retail banks to improve work with clientele in three directions:
• to establish closer interaction with clients thanks to possibility of dialogue with bank experts in a remote mode both in existing branches of bank, and on only the mastered markets;
• to improve intercorporate cooperation (for example, between bank and autsorsingovoy the company);
• to raise efficiency of intrabank activity at the expense of reduction of number of trips and improvement of intrabank communications.