Beeline opens the Center of support of clients in Cherkassy

The operator of mobile communication Beeline (Joint-Stock Company «Ukrainian radio systems», entering into the international group of the companies of Open Society "Vympelcom") declares opening of the Center of support of clients in Cherkassy.

Opening of the new Center of support of clients (TSPK) — logical development of a policy «Beeline», in which centre constant perfection of interaction with clients and service improvement of quality.

Cherkassk TSPK — the second in Ukraine the hi-tech complex founded bythe company for daily round-the-clock processing of client inquiries in a telephone mode and by e-mail. Phone vseukrainskogo call-centre "Beeline" — 0611.

The centre is equipped by the newest hardware-software complex Avaya (USA) which is characterised by the expanded possibilities of statistics, reporting and monitoring in a mode online. In work TSPK the newest decisions on the basis of technologies of leading world company Amdocs which supply to experts complete access to necessary possibilities, functionality and the information for the best satisfaction of requirements of each concrete client are used.

As considers i.o. The General director «Beeline» Evgenie Malinovsky, in a situation when the territory of cover and a set of services at operators are practically identical, for subscribers becomes priority feeling of care and own importance. "Any contact to the client comprises possibilities for company business. Therefore our problem — to anticipate expectations of clients, to supply conformity to these expectations in all points of contacts, to serve clients more fast, more precisely and more effectively", - he speaks.

New TSPK it is calculated for 200 jobs, and works in a round-the-clock mode. In the long term Cherkassk TSPK functions of remote service and consultation of all subscribers of a mass segment will be delegated, and the Center of support of clients in Kiev will be focused on work with a business segment, planning and introduction of new strategy of client service.

The choice of a place of the organisation new TSPK was affected by successful arrangement CHerkass near to the capital, the developed transport communications, and also good prospects on search and training of staff.